Returns & Exchanges

At Medik8, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy for products purchased directly from our website. If a product doesn't suit your skin, we are here to help you find a better alternative or provide a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Care team within 30 days of receiving your order with your order number and the reason for your return.

• 2.
  Prepare Your Package

  Ensure the items are securely packed in their original packaging to prevent damage during transit; please include your original packing slip.

• 3.
  Ship to Medik8

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-10 business days.